Privacy Policy

1. Introduction

Chitransh Healthcare Clinic (“Clinic”, “We”, “Us”, “Our”) is committed to protecting your personal, medical and health-related information in accordance with:

  • Information Technology Act, 2000

  • Information Technology (Reasonable Security Practices & Procedures) Rules, 2011

  • AYUSH Ministry Guidelines

  • Consumer Protection (E-Commerce) Rules, 2020

  • GDPR Equivalent Principles (EU Standard)

  • Medical Professional Confidentiality Ethics

By accessing this website, you agree to this Privacy Policy.

2. Nature of Service (Important Privacy Note)

This website offers Ayurvedic consultation services ONLY.
No medicines are sold, stored, shipped or advertised on this website.

Hence, no medical purchase data, payment-linked medicine history, or product usage details are collected.

3. What Information Do We Collect?

We collect only the minimum necessary information for conducting a consultation:

A) Personal Information

  • Name

  • Phone number

  • Email address

  • Age

  • Gender

B) Health Information (Sensitive Personal Data)

  • Symptoms

  • Health history voluntarily shared

  • Lifestyle details

C) Technical Information

  • Browser type

  • IP address (automatically captured by hosting server)

  • Device information
    (This data is non-identifiable and used only to improve website performance.)

D) No Financial Data Collected

Online consultation is paid via secured third-party payment gateways.
We DO NOT collect, store or access:

  • Debit/credit card details

  • UPI IDs

  • Bank information

4. How Your Data Is Used

Your information is used ONLY for the following lawful purposes:

  1. To provide Ayurvedic consultation

  2. To understand your health condition

  3. To schedule appointments

  4. To respond to your queries

  5. To maintain medical records as required by ethical practice

We never use your information for:
❌ advertising
❌ resale
❌ commercial promotion
❌ cross-platform marketing
❌ behavioural tracking

5. How Your Data Is Stored (Supreme Court Safe Wording)

  • Data is stored on secure servers located in India.

  • Access is strictly restricted to the doctor or authorised clinic staff only.

  • No third party, agency, marketer, or outsider can access your medical details.

  • Health data is never shared without your written consent.

6. Data Sharing Policy (Zero Third-Party Sharing)

We do not share, sell, trade, or rent any user information to:

  • Marketing agencies

  • Pharmaceutical companies

  • Insurance companies

  • Data brokers

  • Hospitals / clinics

  • Social media advertisers

  • Third-party apps

Only a legal written court order can demand your data—no private request will be entertained.

7. Patient Rights (GDPR-Level Protection)

You have the right to:

  1. Access your data

  2. Correct your data

  3. Request deletion

  4. Withdraw consent

  5. Restrict or object to processing

Contact details for these rights are listed at the bottom.

8. Data Retention Policy

Your medical & personal data is stored only as long as required for lawful, ethical medical practice.

  • Consultation logs: Upto 3 years

  • Contact form data: Upto 1 year

  • Deleted data is permanently erased from our systems

You may request early deletion at any time.

9. Cookies & Tracking (Fully Safe)

We do NOT use any of the following:

❌ behavioural tracking cookies
❌ personalised ads
❌ retargeting
❌ cross-site tracking
❌ pixel-based marketing

Basic cookies may be used only for website performance and security.

10. Children’s Privacy

The clinic does not intentionally collect data from individuals below 18 years of age.
If any data is received mistakenly, it will be deleted immediately.

11. Legal Protection, Liability & Disclaimer Clause

To the maximum extent permitted under Indian law:

  • The clinic is not responsible for any misuse, forwarding, or disclosure of information done by the patient.

  • The clinic is not liable for technical errors, disruptions, or cyber-attacks beyond reasonable security safeguards.

  • The website developer/manager is not responsible for any medical content or user data handling.

12. International Transfers

We do not transfer data outside India unless required for legal or technical reasons such as server backup.

No foreign agency has access to user data.

13. Policy Updates

We may revise this policy anytime.
Updated version will always be posted on this page.

15. Contact Information

Chitransh Healthcare Clinic
 Add – Krishna Bhawan, C-930, Dewa Rd, near Aryawart Bank, Preet Vihar Colony, Durga Puri, Barabanki, Uttar Pradesh 225001
Phone: 096958 47991
Email: chitranshhealthcaredoctor@gmail.com

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